Equipment and processes really don’t provide solutions to customers, the people, expertise and experience do that. Equipment doesn’t make decisions when servicing your rolls, people do. When MP&P was formed, the mission wasn’t to be merely a roll service company but one that brings actionable solutions to the customer’s project. It’s actually a mindset ingrained in all we do.

This allows MP&P to anticipate the potential project challenge beyond what the customer tells us (there is always more than anticipated). The last thing you want is a company with a drone mindset to service the roll. You need a company that serves not only what’s expected but works in alignment with your goals to keep your industrial rolls online, producing. Call today to learn more. 203-574-5400 or visit our website: www.mpp.net

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One of our customers faced a critical challenge; they were running an engraved surface that was expensive and required a long lead time to achieve.

Moving into action

MP&P scheduled an on-site visit to the customer facility. There we photographed, measured, and documented in detail, the existing roll surface. The key was to determine and understand what materials and methods would provide the most effective way to mimic the surface.

Next step:

MP&P provided the customer with an initial sample texture. The customer agreed with the initial sample texture. M&PP provided the customer with a second iteration of surface texture to assure the customer’s confidence before committing to coating the production rolls. The project moved forward with total success.

It’s all about a customer-first approach

There’s a lot to handling difficult surface challenges and attention to detail, commitment to understand thoroughly and a dedication to solve the problem is what has always set MP&P apart to customers.

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One of our customers faced a serious challenge, a roll with a custom engraved surface which was produced over time, by a collaboration of companies. Some of those companies are no longer in operation. Moreover, the knowledge base that produced the surface was lost and no record remained.

Moving into action:

Key MP&P team members visited the customer. Photographs were taken along with measurements and documentation of the existing roll surface. This detailed hands-on approach allowed us to understand what materials and appropriate methods would best mimic the surface.

Nest steps:

MP&P developed initial texture samples for review and acceptance.

Customer Result:

After well thought-out iterations, finalizing details, tweaking material and methods, the production rolls were coated and finished with excellence getting the company back in production.

How much do you know about your roll history?

One of the main distinctions we offer customers is a recorded history of the rolls we have worked on. We can go back decades and know what was done to a roll and when. We don’t lose the customer’s history. And that makes a significant difference in a customer’s ability to remain productive, often reducing repair times that keep a roll out of production. So the question is, who knows your roll history and where is it?

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Anti-Skid Surface: A new one of a kind custom roll surface.

One of our customers needed a roll with an anti-skid surface. The first step in the process was to provide the customer with sample finishes that demonstrated variations of our Pregrain surface solution.

Stage One Customer Review:

Customer provided feedback, indicating surfaces were too smooth for desired product.

Our team researched new materials, and using current equipment we were able to provide the customer a sample surface of 500 microinches.

Customer Result:

The customer was thrilled with the result. They wanted rougher surface, but was confident enough to coat production roll. MP&P produced a 700+ microinch  pregrain surface for the customer – a brand new, one of a kind, custom surface. The customer could not be happier with the new product and was able to get it to market in time.

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Industrial rolls play a key part in the manufacturing process. Problems occur because rust builds up inside the roller. In many cases, heat transfer rolls are chrome plated and polished.
Over time the roll interior passages narrow, reducing flow rates and inhibiting thermal transfer.
MP&P offers Electroless Nickel Plating inside of the flow passages to minimize repairs in the future.
(On new heat transfer rolls only).

Coating these surfaces with electroless nickel will, therefore,  eliminate scale buildup and corrosion. The benefit is improved flow which minimizes heat transfer problems. Call us today to discuss a strategy that will save you money and downtime in the future.

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We learned long ago in this business to think outside the box. There’s a massive difference between symptoms showing and what the real issue is. Unless you have the knowledge of what to look for, your roll problems may go unresolved. But that won’t happen here.  So, don’t hold back, call us to discuss your thoughts about or problems you are facing with your roll. You will understand the reason why we are so passionate about this industry. And the reason is: We know the importance of creating a powerful “Customer Experience.” So, yes, we challenge you, to challenge us!

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